spirequill

Last updated: January 2024

1. Introduction

This privacy policy explains how spirequill ("we", "us", or "our") collects, uses, stores, and protects your personal information when you use our website or engage our services. We are committed to ensuring that your privacy is protected and that we comply with all applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect the following types of personal information:

Contact Information: Name, email address, postal address
Service Information: Details about your property and garden, service preferences, project requirements
Communication Records: Correspondence between you and our team
Technical Information: IP address, browser type, device information, pages visited on our website

3. How We Collect Information

We collect information through the following methods:

When you complete forms on our website
When you contact us by email or other means
When you request a quotation or consultation
Through cookies and similar technologies when you browse our website

4. How We Use Your Information

We use your personal information for the following purposes:

To respond to your enquiries and provide quotations
To deliver the services you have requested
To communicate with you about your project or ongoing services
To improve our website and services
To comply with legal obligations

5. Legal Basis for Processing

We process your personal information on the following legal bases:

Contract: Processing necessary for the performance of a contract with you
Legitimate Interests: Processing necessary for our legitimate business interests, provided these do not override your rights
Consent: Where you have given specific consent for certain processing activities
Legal Obligation: Processing necessary to comply with legal requirements

6. Data Sharing

We do not sell your personal information to third parties. We may share your information with:

Service providers who assist us in operating our business (e.g., website hosting)
Professional advisors such as accountants or legal counsel
Regulatory authorities where required by law

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. For enquiries that do not result in a service agreement, we typically retain information for 12 months.

8. Your Rights

Under data protection legislation, you have the following rights:

Right to access your personal information
Right to rectification of inaccurate information
Right to erasure in certain circumstances
Right to restrict processing
Right to data portability
Right to object to processing

To exercise any of these rights, please contact us using the details provided below.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of these sites and encourage you to read their privacy policies.

11. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us at:

Email: [email protected]
Address: 47 Whiteladies Road, Bristol BS8 2LS

13. Supervisory Authority

If you are not satisfied with our response to any complaint or believe our processing of your information does not comply with data protection law, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Privacy Policy